You can return any defective product within 14 days from the receipt of the order by registered mail to the address written on the envelope: remember to add a copy of the purchase invoice. Before returning the products, please send an e-mail at firstname.lastname@example.org to indicate whether you want to receive a product identical to the defective one.
As soon as I receive your parcel, I shall check the condition of the goods and, within 5-10 working days, I shall replace any defective product returned. Remember that, in case of return by mail, Dominus shall not bear any shipment cost and shall not accept any cash on delivery shipment, moreover it shall not incur either the shipment or the return charges. Do not hesitate to contact me at email@example.com for further information, assistance or advice.